• RETURN & EXCHANGE within 90 days
  • 🔉 FREE U.S. SHIPPING over
  • TRACK ORDER

    Where is my order?

    1. Allow 5-30 mins for payment processing. Check back to track your order.

    2. Personalized products take 2-5 business days to prepare before shipping (varies by category).

    3. We’ll email you when it’s on its way—check inbox/spam!

    Other Questions?

    Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding. CONTACT US: E-Mail: cs@customcardverse.com. Company:SOUFEEL INTERNATIONAL TRADING CO., LIMITED(16075634). Adress:RM D 10/F TOWER A BILLION CTR 1 WANG KWONG RD KOWLOON BAY KL A,Billion Centre, 1 Wang Kwong Road,HongKong. TEL: +1-844-869-1500. Mon-Fri. 9.00 AM - 6.00 PM, New York Time.

    Want to cancel, modify, or return your order?

    • 1. Tap here to find your order first.
    • 2. Based on your order status, you can:
    • - View Design Details & History
    • - Upgrade Express Shipping (if order is eligible)
    • - Change Products
    • - Cancel or Refund (unshipped)
    • - Return & Exchange (delivered)
    • - Confirm Received to Review
  • NEED HELP?

    Where is my order?

    1. Allow 5-30 mins for payment processing. Check back to track your order.

    2. Personalized products take 2-5 business days to prepare before shipping (varies by category).

    3. We’ll email you when it’s on its way—check inbox/spam!

    Other Questions?

    Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding. CONTACT US: E-Mail: cs@customcardverse.com. Company:SOUFEEL INTERNATIONAL TRADING CO., LIMITED(16075634). Adress:RM D 10/F TOWER A BILLION CTR 1 WANG KWONG RD KOWLOON BAY KL A,Billion Centre, 1 Wang Kwong Road,HongKong. TEL: +1-844-869-1500. Mon-Fri. 9.00 AM - 6.00 PM, New York Time.

    Want to cancel, modify, or return your order?

    • 1. Tap here to find your order first.
    • 2. Based on your order status, you can:
    • - View Design Details & History
    • - Upgrade Express Shipping (if order is eligible)
    • - Change Products
    • - Cancel or Refund (unshipped)
    • - Return & Exchange (delivered)
    • - Confirm Received to Review

Search History

    • Track Order
    • CONTACT US

      Where is my order?

      1. Allow 5-30 mins for payment processing. Check back to track your order.

      2. Personalized products take 2-5 business days to prepare before shipping (varies by category).

      3. We’ll email you when it’s on its way—check inbox/spam!

      Other Questions?

      Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding. CONTACT US: E-Mail: cs@customcardverse.com. Company:SOUFEEL INTERNATIONAL TRADING CO., LIMITED(16075634). Adress:RM D 10/F TOWER A BILLION CTR 1 WANG KWONG RD KOWLOON BAY KL A,Billion Centre, 1 Wang Kwong Road,HongKong. TEL: +1-844-869-1500. Mon-Fri. 9.00 AM - 6.00 PM, New York Time.

      Want to cancel, modify, or return your order?

      • 1. Tap here to find your order first.
      • 2. Based on your order status, you can:
      • - View Design Details & History
      • - Upgrade Express Shipping (if order is eligible)
      • - Change Products
      • - Cancel or Refund (unshipped)
      • - Return & Exchange (delivered)
      • - Confirm Received to Review
    FREE U.S. SHIPPING over $49.00

    Terms of Shipment

    Terms of Shipment

    Shipping & Delivery

    Delivery Time= Processing Time + Shipping Time

    Usually the production and shipping take up to 7 business days. 

    It will deliver continental US orders in 9-15 business days.

    Continental in 9-15 business days. International shipping times vary depending on the destination.

     

    Please note that during the holidays our production time may vary.

     

    Processing Time

     

    All My3DFigure items are made-to-order. Processing time differs from product to product. Popular styles order by 11PM PST, we'll SHIP THE SAME DAY, most styles can be shipped out within 24 HOURS, while engraved or personalized orders may take 5-7 working days. During peak holiday and promotional periods order processing times may be longer.

     

    Shipping Time

    Rate name Condition Price
    Express Shipping (2-5 Business Days) $0.00~$49.00 $29.95
    Express Shipping (2-5 Business Days) $49.00~$189.00 $25.95
    Express Shipping (2-5 Business Days) $189.00 and up Free
    Recommend! Priority Shipping (Delivery Time 5-7 Business Days) $0.00~$89.00 $11.99
    Recommend! Priority Shipping (Delivery Time 5-7 Business Days) $89.00 and up Free
    STANDARD (7-9 BUSINESS DAYS) $0.00~$59.00 $9.99
    STANDARD (7-9 BUSINESS DAYS) $59.00 and up Free

    Shipping To
     US

    We are pleased to offer FREE Standard Shipping on all orders over $59 to the entire US For faster shipping service, you can select from our Standard Shipping or Expedited.

    Please Note:

    * Expedited cannot deliver to P.O. Boxes or military addresses. We could only ship to P.O. Boxes and military addresses (APO, FPO) address via Standard Shipping method.

    * Above shipping times are estimates quoted by our courier companies, so My3DFigure cannot be liable or held responsible for any delay after dispatch. Delays do happen occasionally due to uncontrollable factors, e.g. weather change, war, natural disaster, strike, but please be assured that My3DFigure will do our best to minimize any inconvenience that may arise.

     

    International Shipping

    We gladly fulfill international orders! Our time of production will be the same and shipping costs vary depending on the destination of the order. Depending on your country of origin, a tax of customs in addition to your shipping cost.

     

     

    NOTE: All prices on our site are USD. Once you complete your transaction, your card will be charged in your respective currency.

     

    Tracking My Order

     

    Once your order is shipped, you will receive a shipping notification to your email address notifying you of your tracking details, you can also check the status of your order online on the  Track My Order page with your Order ID and Email. If your package has not been delivered within the estimated time frame of your shipping method, or you have additional questions regarding shipping, we are here to help you out! 

    Address Information

    Orders are processed as quickly as possible, and for this reason, we suggest you have a check and provide us with a correct and complete shipping address. If your shipping address is different from your billing address, please specify this during checkout.

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